Privacy Policy

1. Who we are

Lingolem is a language-learning application operated by Halit Oğuz Çetin in Türkiye. In this policy, “Lingolem,” “we,” “us,” and “our” refer to the operator of the Lingolem application and website.

Privacy questions and requests can be sent to privacy@lingolem.app. General support is available at support@lingolem.app.

2. Information we collect

Account and profile information

We may process your email address, authentication provider and account identifier, chosen username, golem name and appearance, interface language, and the language you choose to learn. If you use Sign in with Apple or Google, we receive the account details those services make available to us according to your settings.

Learning and gameplay information

We process lesson progress, answers and completion results, vocabulary review history, experience points, streaks, rewards, virtual balances, inventory, league participation, friend connections, and similar activity needed to provide the service.

Purchases and subscriptions

When you make a purchase, Apple App Store or Google Play handles your payment. We and our subscription infrastructure provider, RevenueCat, receive purchase status, product, entitlement, transaction, platform, and account-linking information. We do not receive or store your full payment-card number.

Technical, security, and support information

We may process app version, platform, network and diagnostic information, security events, and limited activity events used to operate, protect, and improve Lingolem. Cloudflare Turnstile may process device and network signals during security checks. If you contact us, we process your email address, message, attachments, and the information needed to resolve your request.

3. How we use information

• create and secure your account;
• save progress and personalize your learning experience;
• operate friends, leagues, rewards, and purchases;
• prevent abuse, fraud, and unauthorized transactions;
• provide support and respond to privacy requests;
• measure reliability and improve the service; and
• comply with legal obligations and enforce our Terms.

Depending on where you live, our legal bases may include performing our contract with you, your consent, our legitimate interests in operating and securing the service, and compliance with legal obligations.

4. Public and social information

Your username, golem name and appearance, and selected achievement or leaderboard information may be visible to other Lingolem users. Do not use your legal name or other sensitive information as a public username or golem name.

5. Service providers and sharing

We share information only as needed to operate Lingolem, complete transactions, protect users, or comply with law. Providers may include Supabase for authentication and application data; Apple and Google for sign-in, distribution, and billing; RevenueCat for subscriptions and purchase verification; Cloudflare for security services; and Hostinger for support email. These providers process data under their own terms and privacy commitments.

We do not sell personal information and do not use third-party advertising SDKs for cross-app targeted advertising. We may disclose information if required by law, to protect rights and safety, or as part of a business reorganization subject to appropriate safeguards.

6. International transfers

Our providers may process information in countries other than yours. Where required, we use recognized safeguards for international transfers and take steps intended to protect the information consistently with applicable law.

7. Retention

We keep account and progress information while your account is active and for only as long as reasonably necessary afterward. Support correspondence, security records, and transaction records may be retained longer where needed for fraud prevention, accounting, dispute resolution, or legal obligations. We delete or de-identify information when it is no longer needed.

8. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection; withdraw consent where processing relies on consent; or complain to a competent data-protection authority. To make a request, email privacy@lingolem.appfrom your registered email address. We may need to verify your identity before completing a request.

Account deletion instructions are available at lingolem.app/delete-account.

9. Children and minimum age

Lingolem is a general-audience service and is not directed to children under 13. You must be at least 13 to create an account, and in places where a higher age of digital consent applies you must have authorization from a parent or legal guardian. If you believe a child provided personal information contrary to these rules, contact us so we can review and act.

10. Security

We use administrative, technical, and organizational measures intended to protect personal information. No online system can be guaranteed completely secure, so use a unique password, protect your sign-in methods, and contact us if you suspect unauthorized account activity.

11. Changes and contact

We may update this policy as Lingolem changes. We will update the effective date and provide additional notice when required. For questions or requests, contact us at privacy@lingolem.app.