Account & sign-in
Email verification, Apple or Google sign-in, password reset, and account access.
Help
Lingolem Support
Tell us what happened. A real person will review your message and help you find the next step.
Contact us
We’re here to help.
Email us from the address connected to your Lingolem account whenever possible. We aim to respond within three business days.
support@lingolem.appNever send your password.Lingolem support will never ask for your password or an authentication code.
Learning & progress
Lessons, course progress, streaks, word review, leagues, and game rewards.
Purchases & Lingolem+
Subscriptions, purchase restoration, entitlements, and virtual item delivery.
Safety & privacy
Suspicious activity, inappropriate usernames, privacy requests, and account deletion.
Common questions
Quick answers
How do I restore a purchase?
Sign in to the same Apple or Google account used for the purchase, open Lingolem+, and choose Restore Purchases. If the entitlement still does not appear, email us with the platform and approximate purchase date. Do not send full payment-card details.
How do I cancel a subscription?
Subscriptions are managed in your Apple App Store or Google Play account settings. Uninstalling Lingolem or deleting your Lingolem account does not cancel an active store subscription.
My progress looks wrong. What should I include?
Tell us your Lingolem username, learning language, affected lesson, device platform, and what you expected to see. A screenshot is helpful, but remove unrelated personal information first.
How do I report a safety issue?
Email support@lingolem.app with the username involved, a brief description, and any relevant screenshot. For privacy matters, use privacy@lingolem.app.